Questions HVAC contractors ask us.
Straight answers on pricing, timelines, current systems, data and how XAV handles customer conversations. If your question is not here, ask us directly and we will answer it in writing.
What does XAV handle?
XAV manages the front office for HVAC contractors: answering calls, booking visits, following up on leads, updating customers and handling agreed office admin. See the service list for details.
Is XAV a service our team has to operate?
XAV is a managed service. ExoHush sets up and runs the agreed workflows. Your team sees what has been handled and gets tasks that need its judgment.
Who are your services for?
Established HVAC contractors, mainly in the United States, who already have steady inbound calls and leads, and whose office is the bottleneck. Most of our clients have a small office team covering phones, scheduling and paperwork between jobs. Operations managers and office leads usually run the evaluation.
What is included in each package?
Each package is a configured system, not an off-the-shelf tool. CallShield covers inbound calls and booking, LeadForge covers lead follow-up and qualification, ClientConnect covers customer communication and reviews, OpsFlow covers back-office work, and LegacyBridge connects the older software you want to keep. The full list for each package is on its own page under Solutions.
How much do your services cost?
Pricing is quoted during your free consultation, based on your business and the scope you need. We do not publish prices because two contractors with the same number of calls can need very different work. You get a written scope and a quote before anything starts.
How long does implementation take?
Typically 7 to 10 working days from close. That depends on client readiness, system access, and how quickly we get the information and approvals we need. Larger or legacy integrations can take longer, and we will tell you the realistic date before you commit.
Do I need to replace my current software?
No for most packages. CallShield, LeadForge, ClientConnect and OpsFlow are designed to work alongside the CRM, calendar and phone system you already use. LegacyBridge exists specifically for businesses that want to keep an older system in place and automate around it.
Is there ongoing support?
Yes. Implementation includes a warranty period that covers bug fixes and system failures on delivered work. After that, a monthly retainer covers hosting, monitoring, support and optimisation. The retainer has a three-month minimum initial commitment, with thirty days written notice to cancel after that.
What happens to my data?
Client data belongs to the client. We do not use your data to train public models, and we keep it only as long as needed to run and support your systems. The full detail is in our Privacy Policy.
Can XAV speak to my customers as my business?
Yes, within the business rules and knowledge base you approve. It responds as your company, using the wording and handoff rules you sign off. Anything outside those rules, and any customer who asks for a person, is sent to your team.
How do I book a call?
Use the book a call button anywhere on this site to pick a time, or call +1 (305) 709-5218. If you would rather write first, send a message through the contact page and we will reply within one business day.
Not sure which package fits?
CallShield
The phone rings while you are on a roof. It gets answered, and the visit is booked.
Package 2 of 5LeadForge
Quotes go quiet after the first follow-up. Every lead gets chased until it books or says no.
Package 3 of 5ClientConnect
Customers chase you for updates. They get them before they ask, and the review request goes out after.
Package 4 of 5OpsFlow
Paperwork eats the evening. Quotes, invoices and job notes are written in the background.
Ask us on the call.
Free, forty-five minutes, no obligation. If we are not a fit, we will say so.
Book a call