Your customers should not have to chase an update.
ClientConnect sends updates before the customer asks, answers common questions from your approved information, and requests a review after the work is done.
Free consultation. Typically live in 7 to 10 working days.
The same five questions, all day, in between real work.
Customers want to know when someone is coming, what it will cost, and whether the part has arrived. The answers exist. They are just trapped behind whoever is free to type them. Meanwhile the review that should have been collected after a good job never gets asked for.
What it does
- Sends updates before and after the visit, by text and email.
- Answers common questions from a knowledge base you approve.
- Escalates to a person when the customer asks for one.
- Requests a review after each completed job.
- Shows you what customers are actually asking, in the dashboard.
Built around your rules, not a template.
Customers do not want a faster phone tree. They want the answer. When the answer comes from your own approved information, the office stops retyping it and the customer gets it in the first two minutes. The review request then lands while the good experience is still fresh, which is when people actually leave one.
What changed for them.
“Our team was getting absolutely hammered with the same customer questions all day. This agency set up the support chatbot and connected it to our information, and it’s made a huge difference. The dashboard is great too because we can actually see what customers are asking instead of just guessing.”
Individual client experience. Not a guarantee of future results.
Before you book.
If your question is not here, ask it on the call.
Will customers know they are talking to an automated service?
The messages come from your business and are written in your voice. If someone asks for a person, the conversation is handed over.
Where do the answers come from?
From information you approve: service hours, arrival windows, what is included, and common questions. The service does not invent policy.
When is the review request sent?
After the job is marked complete, with a delay you set. Customers who had a problem can be routed to your team first.
Does it replace my office?
No. It removes repeat questions and routine updates. Your office keeps the conversations that need judgment.
Give customers the update before they ask.
Book a call and we will map the questions your office answers every day, then show you what ClientConnect would take over.
Book a call- 01Map the current workflow
- 02Agree the first scope
- 03Go live in 7 to 10 days