Answer the call
Collect the issue, location, urgency and the details your team needs.
THE #1 AI FRONT-OFFICE SERVICE FOR CONTRACTORS
Your crew runs the job. XAV runs the office. You run the business
Calls answered. Visits booked. Quotes followed up. Customers kept informed. XAV handles the front-office work so your technicians can focus on service.
Managed by ExoHush. Configured around your team, systems and service rules.
Service targetsReviewed each month.
10 secCalls answered
3 minLead replies
30 secMessages answered
7 to 10 daysTypical setup
Service targets are monitored monthly. Setup timing depends on agreed scope, access and onboarding.
01
The call handoff
How one call becomes a booked visit.
One customer request. No loose ends.
A call can become a booked visit, a customer update and a clear office record. Your team does not have to enter the same details twice.
Choose the next step
Use your service rules to book, route, ask a question or involve a person.
Arrange the visit
Offer a time based on your calendar and scheduling rules. Send the confirmation.
Keep the office updated
Record the conversation and outcome in the systems your team already uses.
02
The work we take over
Calls, leads, updates and admin.
The work between the work.
XAV is a managed front-office service for HVAC contractors. ExoHush configures the workflows, connects them to your operation and runs the agreed work.
Inbound calls and appointment booking
Answer service calls, qualify the issue, route urgent requests and book visits using your rules.
Lead response and quote follow-up
Reply to new enquiries, ask your qualifying questions and follow up until the customer responds.
Customer updates and review requests
Send approved updates, answer common questions and request feedback after completed work.
Office admin and system connections
Prepare job notes and paperwork, move agreed information between tools and flag tasks for approval.
Your team keeps the decisions that need judgment. XAV handles the handoffs around them.
See the owner's viewOpen the dashboard demo
03
What missed calls cost
Use your own numbers to estimate the gap.
What could unanswered calls be worth?
Use your own numbers to estimate the work that may be slipping through when calls go unanswered.
At 8 missed calls a week, that is 416 calls a year.
Estimate only. It treats each missed call as a booked job at your average value. Some callers may call back or book elsewhere. Not a forecast. Nothing is stored.
With no missed calls, this is not the office bottleneck to solve first.
04
Choosing a first service
Start with the problem costing you work.
Start with the office problem costing you work.
You can start with one workflow. We scope it around the problem taking the most time or losing booked work, then add more when your team is ready.
Answer and book
Cover incoming calls, collect the issue, location and urgency, book the visit and record the call for your office.
Reply and follow up
Respond to new enquiries, ask your approved questions and follow up on open quotes until the customer books or declines.
Clear the back office
Handle approved paperwork and customer updates within the phone, calendar and CRM systems your team already uses.
The work, handoffs and approval rules are agreed before setup begins.
05
How setup works
Assess, configure, then run.
Set up for your rules. Run by XAV.
You decide how the office should operate. ExoHush sets up the workflows and manages the agreed service after launch.
Map the handoffs
Review how calls, leads, bookings, customer updates and admin move through your business.
Set the operating rules
Connect the agreed systems and define when XAV should involve your staff.
Keep the office moving
XAV handles the agreed work. Your team sees what is complete and what needs attention.
7 to 10 working daysTypical setup for an agreed initial scope. Timing depends on system access and onboarding.
06
Common questions
Pricing, systems and handoffs, answered.
What contractors ask first.
We can review your phone system, calendar and office tools before recommending a scope.
Is XAV a service our team has to operate?Read answer
XAV is a managed service. ExoHush sets up and runs the agreed office workflows. Your team sees what has been handled and gets tasks that need its judgment.
Can we start with calls or follow-up only?Read answer
Yes. Start with the workflow causing the most friction, then add more when the operation is ready. The scope is agreed before setup begins.
Do we have to replace our current systems?Read answer
Not necessarily. We review your current phone, calendar, customer records and office tools during the assessment. The plan depends on what can be connected reliably.
What happens when a customer needs a person?Read answer
Your handoff rules define when XAV should send a conversation or task to your staff. Those boundaries are set during setup.
How do we know what XAV handled?Read answer
Calls, bookings, follow-ups and items waiting for approval are recorded in the agreed systems.
How is pricing set?Read answer
Pricing depends on the workflows, connections and support required. You receive a written scope before work starts.
The cost of waiting
Every week without coverage sends work to the next name on the list.
Book a free audit. We map your calls, follow-ups and admin, then give you the first fix worth making.